Refund Policy
Last updated: June 12, 2026
Right of Withdrawal (14 Days)
Under Italian Consumer Code (D.Lgs. 206/2005) and EU consumer rights law, you have the right to return any order within 14 days of receiving it, with no reason required.
How to Request a Return
- Contact us within 14 days of delivery at melodicmodeit@gmail.com
- Include your order number and reason for return
- We will reply within 48 hours with return instructions
Conditions
- Product must be unopened, unused and in original condition
- Must be in original packaging
- Opened cosmetic products are non-refundable for hygiene reasons, unless defective
Refund Processing
Once we receive and inspect your return, we will process your refund within 14 business days using the same payment method. Return shipping costs are the customer's responsibility unless the item is defective or incorrect.
Defective Items
If you received a defective or wrong item, contact us immediately. We will cover all return costs and send a replacement or full refund.
Contact
Email: melodicmodeit@gmail.com | Phone: +39 350 862 1886